Privacy Policy

Last Updated: March 1, 2025

1. Information We Collect

We may collect several types of information from and about users of our website, including:

• Personal Identifiable Information: Name, postal address, email address, telephone number, payment information, and any other identifier by which you may be contacted online or offline.
• Non-Personal Information: Browser type, operating system, IP address, device information, usage data, and aggregated data.
• Transaction Information: Details about purchases or orders you make through our website, including product details, order dates, and amounts.

2. How We Collect Information

We collect information in the following ways:

• Direct Interactions: When you create an account, place an order, subscribe to our newsletter, or communicate with us.
• Automated Technologies: As you navigate through our website, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns.
• Third Parties: We may receive information about you from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, and analytics providers.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders
• To manage your account and provide you with customer support
• To send you order confirmations, updates, and promotional materials
• To improve our website, products, and services
• To personalize your experience and deliver content relevant to your interests
• To protect against fraudulent transactions and other misuses of our website
• To comply with legal obligations

4. Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, data analysis, and customer service.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as a business asset.
• Legal Compliance: To comply with any court order, law, or legal process, including responding to any government or regulatory request.

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice.

5. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:

• Encrypting sensitive information transmitted to our website
• Using secure payment gateways for processing transactions
• Limiting access to personal information to employees, agents, contractors, and third parties who have a business need to know
• Regularly reviewing and updating our security practices

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Cookies Policy

Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser (if you allow) that enables the site or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Help remember and process the items in your shopping cart
• Understand and save your preferences for future visits
• Compile aggregate data about site traffic and site interactions
• Improve our website and your experience

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by RCPI India. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing consent where processing is based on consent
• Requesting restriction of processing of your personal information
• Requesting transfer of your personal information
• Opting out of marketing communications

To exercise these rights, please contact us using the details provided below.

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any grievances with respect to our use of your information, you can contact our Grievance Officer at the contact information provided below.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below: